Return, Refund & Exchange Policy

We offer a 7-day return policy and a 15-day exchange policy on all eligible products.

To initiate a return, contact us via our official email or customer care number within 7 days of delivery.
You will receive a 100% refund of your product value in the form of store credits (no deductions).
Store credits can be used on any future purchase from our platform and do not expire.
Refunds will be processed as store credits within 3 working days of receiving and verifying the returned item.
Returned products must be unused, in original packaging (opened is fine, but not discarded), and in resalable condition.

2.Exchanges:

You may request an exchange within 15 days of delivery for any unused product.
Exchanges are allowed only for in-stock items and must be of equal or higher value (price difference to be paid if applicable).
Our delivery partner will bring the replacement item and collect the original one in a single visit.
Products must be unused and returned in their original packaging.

Note: SOLACE reserves the right to deny a return or exchange if the product is used, damaged, or not in its original condition.